Check the Status of my Order
You can check the status of your order by checking the tracking link which we sent to your inbox once your order left on the truck. Please check your spam folder if it is not in your inbox.
You can also check the Order Status tab by typing in your order number within this Portal.
Has my order shipped yet ?
Our aim is to ship all orders from our depot within 24 hours of receiving your order. Once your order leaves on the truck you will receive your tracking details via email.
How can I track my order ?
All tracking links are sent to customers once they leave on the truck each day with our Couriers, you will find this in your inbox or spam folder, click on this link to take you to the tracking information page.
Alternatively, you can visit HelloDrinks Homepage (https://hellodrinks.com.au), and ...
I haven’t received my order tracking information.
Your Tracking details are uploaded to our system once your order leaves our warehouse, this will then automatically send an email with the details to your inbox, or spam/junk folder.
The tracking information in this email is provided by Australia Post, and shows an up to date ETA for your deliv...
I've only received part of my order
Check your tracking link to see if all parcels are showing as delivered. Due to the high volume of orders passing through the Courier depots each day, it can lead to parcels getting separated, and rather than holding up all the order, the Courier will deliver the items as they are ready.
My order hasn't arrived yet
To get the real time status of your order, please check your tracking link. Tracking links are sent once your order leaves on the truck each day. Upon checking your tracking link, Australia Post will provide an ETA for delivery, whilst most orders will be delivered before this.
We do apologise ...
My Tracking link is not working ?
Please allow up to 24 hours for your tracking link to update, sometimes they can be a delay with Australia Post's systems.
It is sometimes possible for orders to leave our Sydney depot, and go straight to Interstate depots meaning there will be a delay in the first scan, this is so Australia Pos...
My Tracking link says my order has been delivered but I have not received it.
If your order is showing as delivered, but you have not received it, please get in touch with HelloDrinks Customer Team who will reach out to Australia Post to help locate it.
This can be sometimes received by a housemate, or a neighbour on your behalf.